1. Scope and Order Terms

This policy applies to orders placed directly with TAABIIR through our website, official email, WhatsApp, quotation, proforma invoice, tax invoice or written order confirmation. Because most wholesale orders are made to an approved specification, the quotation or invoice may contain order-specific terms. Where those written terms differ, they will apply to that order, subject to applicable law.

Products purchased through an independent marketplace or reseller are also subject to that platform’s applicable return and refund process.

2. Claims Eligible for Review

After inspection and verification, an approved remedy may be repair, replacement, credit note, partial refund or full refund, depending on the nature and extent of the issue.

3. Non-returnable and Non-refundable Situations

• Change of mind, slow resale, customer cancellation or unsold inventory.
• Customized, private-label, logo-branded, specially coloured, specially sized or made-to-order products after approval or production has started.
• Minor colour, texture, grain, stitching or finish variations that are normal for materials or within the approved tolerance.
• Damage caused by improper storage, mishandling, misuse, unauthorized repair or alteration after delivery.
• Products returned without prior written authorization or without their original packaging and supplied components.
• Claims submitted without reasonable proof or after the claim period stated in the quotation or invoice.

This section does not limit any remedy that cannot lawfully be excluded.

4. Inspection and Claim Procedure

Please inspect the shipment immediately upon delivery. Unless a different period is stated in the quotation or invoice, visible transit damage, shortage or wrong-product claims should be reported within 48 hours of delivery, and manufacturing-defect claims within 7 calendar days.

1. Share the buyer/business name, invoice or quotation number and delivery date.
2. Provide an unedited opening video where available, outer and inner packaging photographs, shipping label, affected quantity and clear images/videos of the issue.
3. Keep the products and all packaging safely until our assessment is complete.
4. Wait for written return authorization and instructions before sending anything back.

5. Product Samples

Samples are supplied to help buyers inspect available design, material, construction or workmanship before confirming a bulk order. Sample price, courier charge and availability are confirmed separately. Sample and courier charges are not automatically adjustable or refundable against a future bulk order unless this is expressly stated in writing.

A customized sample produced to the buyer’s logo, colour, material or specification is generally non-returnable. A verified wrong item, transit damage or manufacturing defect will be reviewed under this policy.

6. Cancellation or Modification

A cancellation or specification change must be requested in writing. Before production begins, we will review the request and advise whether any amount can be refunded after deducting completed design, sampling, material procurement, payment processing or other committed costs.

Once raw material has been procured, branding has begun or production has started, the order generally cannot be cancelled or refunded. Any approved modification may affect price and delivery timeline.

7. Refunds, Replacements and Credit Notes

Every claim is assessed before a remedy is approved. Where a refund is approved, it will normally be made to the original verified payment source or buyer account. We will communicate the approved amount, deductions if any, required return steps and expected processing timeline in writing.

Bank processing time is outside our control after a refund is released. Shipping, insurance, payment-gateway, sample, design or customization charges are refundable only when specifically approved or required by applicable law.

8. Return Shipping and Risk

Do not dispatch a return until written authorization is issued. Authorized goods must be packed securely and sent according to the provided instructions. Responsibility for return freight, insurance and risk will depend on the verified reason for return and the order-specific quotation or invoice.

If the claim results from a confirmed TAABIIR error or approved defect, the agreed remedy will specify the return or collection arrangement. For any discretionary return accepted in writing, the buyer may be responsible for two-way logistics and related costs.

9. Legal Rights and Policy Updates

Nothing in this policy is intended to remove rights or remedies that apply under mandatory law. We may update this policy when our products, processes or legal obligations change. The revised version will be posted here with an updated effective date.